Facebook’s services and apps – platforms Instagram, Messenger and WhatsApp – stopped working on Monday in some parts of the world.
defect that It prevents opening applications and sending messages, The report began at 11:45 a.m. (ET), according to the specialized platform Downdetector.
Users reported that they were unable to access Facebook in cities in the United States, such as California and New York, as well as some parts of Latin America and Europe.
Some people reported that the news feed on social media did not update or show the message Server Error 5xx.
The company said in a statement that it is working to restore access, without explaining why the platforms fell.
From Twitter, the person in charge of the company’s communications, Andy Stone, send a message say that We apologize to users and will try to restore service as soon as possible.
Meanwhile, Twitter has become the platform used to communicate the issue by users and Facebook itself. The social network used the situation to greet Internet users, and several accounts, including WhatsApp and Instagram, responded to the funny tweet.
A Facebook employee told our sister network, NBC News, Everything seems to indicate that it’s a Domain Name System (DNS, for short) problem.
“I wish I knew. There are no internal tools, the DNS seems to be completely corrupted. Everyone is standing still,” the source told NBC News. “There is no reason to suspect something malicious, but the interruption affects almost everything. You can’t even access third-party tools.”
DNS translates an address like “facebook.com” to an IP address like 220.127.116.110. If the Facebook DNS records are missing, no one will be able to find them.
Additionally, a WhatsApp employee told NBC News No internal services were working on the company premises except for email and Google Calendars.
some reports They noted that during the time these platforms remained idle, Facebook engagements fell by more than 5%.
According to Facebook data from July of this year, the platform has 1.190 million daily active users. Some estimates from the company and other apps show that there are more than 2.5 billion daily users.
In 2019, Facebook suffered a massive crash, ranked as the worst in its history. The failure lasted up to 14 hours in some parts of the world.
The widespread collapse of Facebook’s services comes as the company finds itself in the midst of intense public scrutiny following its publication in The Wall Street Journal of A series of articles based on the company’s internal reports.
Among other things, The documents specify that Instagram is harmful to a portion of younger users and that it is “particularly toxic” to teenage girls, Because it “exacerbates” the problems one in three girls have with their body image.
In an interview with the TV show “60 Minutes,” the former Facebook employee who leaked these documents to the press, Frances Haugen, explained that during her time at the company, she was “disturbed” by the decisions that were made, in that “profits were put before public safety and compromised.” People’s lives are at risk.”
Haugen, who served as a product manager for Facebook’s civil disinformation team, said the company’s measures to reduce security risks for the 2020 election have been reduced when the election period ends.
Facebook defended Haugen’s claims in a statement, saying his teams “must do every day Balancing protecting the ability of billions of people to speak out with the need to keep our platform safe and positive.”
With information from AP and EFE